We're Here to Help
Have questions or need help? Reach out to us directly using the form below.
Send Us a Message
Contact Details
Our Office
11/6 Westgate Drive, Massey Auckland NZ 0618
Phone
Emails
support@fibercity.co.nz
billing@fibercity.co.nz
sales@fibercity.co.nz
Office Hours
Mon - Fri: 8:00 AM - 6:00 PM
Sat - Sun: 9:00 AM - 4:00 PM
Why Contact Us?
Whether you're experiencing technical issues, have billing questions, or want to upgrade your plan, our team is standing by to help.
Fast Response
We aim to respond to all inquiries within 24 hours or less.
Expert Advice
Our team is made up of experienced technicians and friendly staff.
Flexible Support
Choose the support method that works for you: phone, email, or ticket.
Frequently Asked Questions
How do I reset my router?
You can press and hold the reset button for 10 seconds until the lights blink.
Where can I view my bills?
Log in to the customer portal and navigate to the "Billing" section.
Can I upgrade my plan anytime?
Yes, you can request a plan upgrade via support or the online portal.
Do you offer installation services?
Yes, we offer free standard installation for new subscribers.
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